Last updated: June 2025
This Privacy Policy explains what personal information nustagame collects, why we collect it, how it is used, and the choices you have as a player based in the Philippines. By using this platform, you agree to the practices described here. If you have any questions, check the FAQ or reach us at [email protected].
When you register and use the nustagame platform, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, nationality, government-issued ID details, email address, mobile number, and residential address.When you make deposits or withdrawals, we also collect transaction records, payment method details, and account balance history to process your funds correctly and meet anti-money laundering obligations. We automatically gather technical data such as your IP address, device type, browser version, and session logs whenever you access the platform — this helps us detect fraud and keep your account secure. If you contact our support team, we retain records of those communications to ensure consistent service. We only collect what is genuinely necessary, and we do not collect sensitive personal information beyond what Philippine gaming regulations require for player verification and responsible gaming compliance.
The personal information you provide is used primarily to create and manage your nustagame account, verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the sports betting and entertainment services you signed up for. We use your contact details to send you important service communications — such as account confirmations, transaction receipts, security alerts, and responsible gaming notifications — and we will only send promotional messages if you have opted in to receive them. Your data helps us meet our legal obligations under Philippine law, including age verification (players must be 21 and above), anti-money laundering checks, and regulatory reporting requirements. We analyse aggregated, anonymised usage data to improve platform performance, fix bugs, and develop features that make the mobile betting experience faster and more reliable. We do not use your personal data to make fully automated decisions that have a significant legal or financial effect on you without human review.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes — your data is not a commodity on this platform. We share information only with trusted service providers who help us operate the platform, such as payment processors, identity verification partners, fraud detection services, and cloud hosting providers, all of whom are contractually bound to protect your data and use it only for the specified purpose. In cases where Philippine law or a competent regulatory authority requires disclosure — for example, a lawful request from PAGCOR or law enforcement agencies investigating financial crime — we are legally obligated to comply and will do so. If nustagame undergoes a merger, acquisition, or business transfer in the future, your data may be part of the transferred assets; in such a case, we will notify registered players before any change in data controller takes effect. We do not transfer your personal data outside the Philippines except where it is strictly necessary to operate a specific service, and only when adequate data protection safeguards are in place.
Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the right to be informed about how your personal data is collected and processed — which is exactly what this policy is for. You have the right to access the personal information we hold about you, and you may request a copy by contacting our support team at [email protected] with your account details. If any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly. You may also object to the processing of your personal data in certain circumstances, or request that we restrict processing while a dispute is being resolved. The right to erasure (also known as the right to be forgotten) applies in limited circumstances — for example, if you close your account and there is no longer a legal basis for retaining your data — though we are required to retain certain records for regulatory compliance periods as mandated by Philippine gaming and financial regulations. To exercise any of these rights, please reach out through official support channels and we will respond within a reasonable timeframe.
Protecting your personal information is something we take seriously at every level of the nustagame platform. We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure storage with access controls, and regular security assessments to identify and address vulnerabilities before they become a risk. Access to your personal data within our organisation is restricted to personnel who genuinely need it to perform their role, and all staff handling personal data are trained on data protection responsibilities. While no system is completely immune to risk, we maintain incident response procedures so that, in the unlikely event of a data breach, we can act quickly to contain the impact and notify affected players and the National Privacy Commission of the Philippines as required by law. We encourage you to do your part too — use a strong, unique password for your nustagame account, do not share your login credentials, and log out of the platform when using a shared device. If you ever suspect unauthorised access to your account, contact our support team immediately so we can investigate and secure your account without delay.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way nustagame handles your personal data, you are welcome to get in touch with our team at [email protected] — please include your registered account email address so we can locate your records and respond efficiently. For general questions about the platform, the FAQ section covers a wide range of topics that may already have the answer you need. This Privacy Policy may be updated from time to time to reflect changes in our services, applicable Philippine law, or regulatory guidance; when we make material updates, we will revise the "Last updated" date at the top of this page. Your continued use of the platform after any update is published constitutes your acceptance of the revised policy. We are committed to being transparent and straightforward about data practices — if anything in this policy is unclear, please ask and we will explain in plain language.
Got questions about how your information is handled? The FAQ page has straight answers for Filipino players. Ready to get started? Registration is free and your data is protected from day one.